Flat monthly pricing. With your SMS and voice minutes built in.

You're billed at 10p per SMS and 15p per voice minute over your monthly allowance — nothing surprising, no premium-rate charges. You'll get an email at 80% so you can decide whether to bump up your tier or just absorb a one-off month.

A client your team has logged at least one visit note for, in the current month. If a client moves to hospital and you stop visiting for a few weeks, they're not active. We count fairly.

No — allowances reset at the start of each billing cycle. The tiers are sized generously based on what real agencies use, so most customers stay well within them.

Around half a day with one of our team for a working CSV-based pilot. Loading your first care notes takes a few minutes once we've agreed the export format with your care planner administrator. Importing rules from our safeguarding library takes about 10 minutes; adding stakeholders takes about 30. Direct, real-time integrations with PASS, Birdie and others are in active development and will shorten this further once live.

Yes. Monthly contracts cancel at the end of the month. Annual contracts get pro-rated refunds for any unused months. We don't lock anyone in. All your data is yours to export at any time.

For larger agencies, we run a 30 – 60 day proof of concept on a subset of your branches before you commit. You see the real call volume, real costs, real impact — and only then do we agree on a custom contract.

Care notes are matched against your rules and the alert plus matched note text are kept in your tenant-isolated audit log in the UK, with retention clamped to your plan. Sentinote is built around GDPR principles, we're registered with the ICO (registration ZC173286), and we have a Data Processing Agreement ready to sign before any trial goes live. We never use care data to train models. Happy to share our current security posture on request.