No surprise bills. Generous monthly allowances for messages and voice minutes, with predictable overage if a busy month tips you over. 14 days free, no card.
| Feature | Trial | Starter | Growth | Scale | Enterprise |
|---|---|---|---|---|---|
| Clients | Up to 50 | Up to 50 | Up to 100 | 101 – 300 | 300+ |
| Monthly | Free, 14 days | £99 + VAT | £149 + VAT | £349 + VAT | Custom |
| Annual (−15%) | — | £84 + VAT | £127 + VAT | £297 + VAT | Custom |
| SMS included | Dashboard only, 10 dispatched/day | 200 / mo | 400 / mo | 1,500 / mo | Custom |
| Voice included | Disabled | 60 mins / mo | 120 mins / mo | 480 mins / mo | Custom |
| SMS overage | — | 10p each | 10p each | 10p each | Negotiated |
| Voice overage | — | 15p / min | 15p / min | 15p / min | Negotiated |
| Alert rules | 10 | Unlimited | Unlimited | Unlimited | Unlimited |
| Stakeholders | 10 | Unlimited | Unlimited | Unlimited | Unlimited |
| Audit retention | 14 days | 30 days | 90 days | 12 months | Custom |
| Custom rules + negations | ✓ | ✓ | ✓ | ✓ | ✓ |
| Quiet hours | ✓ | ✓ | ✓ | ✓ | ✓ |
| CSV + PDF audit export | — | ✓ | ✓ | ✓ | ✓ |
| On-call rota + escalation | — | — | — | ✓ | ✓ |
| CQC-formatted inspector exports | — | — | — | ✓ | ✓ |
| Multi-branch reporting | — | — | — | — | ✓ |
| SSO + custom roles | — | — | — | — | ✓ |
| Custom integrations | — | — | — | — | ✓ |
| Dedicated success manager | — | — | — | — | ✓ |
You're billed at 10p per SMS and 15p per voice minute over your monthly allowance — nothing surprising, no premium-rate charges. You'll get an email at 80% so you can decide whether to bump up your tier or just absorb a one-off month.
A client your team has logged at least one visit note for, in the current month. If a client moves to hospital and you stop visiting for a few weeks, they're not active. We count fairly.
No — allowances reset at the start of each billing cycle. The tiers are sized generously based on what real agencies use, so most customers stay well within them.
About 90 minutes with one of our team. Connecting your care planner is one click. Importing your rules takes 10 minutes. Adding stakeholders takes 30. You'll have your first real alert by lunchtime.
Yes. Monthly contracts cancel at the end of the month. Annual contracts get pro-rated refunds for any unused months. We don't lock anyone in. All your data is yours to export at any time.
For larger agencies, we run a 30 – 60 day proof of concept on a subset of your branches before you commit. You see the real call volume, real costs, real impact — and only then do we agree on a custom contract.
Care notes are matched against your rules and the alert plus matched note text are kept in your tenant-isolated audit log in the UK, with retention clamped to your plan. Sentinote is built around GDPR principles, we're registered with the ICO (registration ZC173286), and we have a Data Processing Agreement ready to sign before any trial goes live. We never use care data to train models. Happy to share our current security posture on request.
No credit card. No setup fees. Full Scale plan during your trial — voice calls included.