Product

How Sentinote listens, decides, and rings.

An end-to-end look at the four moving parts: rules, routing, the call itself, and the audit trail you'll hand the inspector.

01 — Rules

Keywords your team already uses.

Start from our safeguarding library: falls, medication concerns, skin integrity, mood, nutrition, infection signs, missed visits, emergencies. Every rule is fully editable — the words are yours, not a black box.

  • Group keywords for co-occurrence (e.g. "fall" AND "head") to reduce noise.
  • Negation phrases — "no falls today" doesn't trigger a falls alert.
  • Severity drives the channel — HIGH means voice, MED/LOW means SMS.
Rule library · 8 active
Safeguarding — Falls HIGH
fall fell tumble slipped trip no falls
Medication concerns HIGH
refused medication missed dose wrong tablets
Skin integrity MED
bruise pressure sore skin tear redness
Wellbeing — mood LOW
very upset crying withdrawn agitated
02 — Stakeholders

The right person on your team, every time.

Stakeholders are the people in your agency who need to act — the on-call manager, the safeguarding lead, the branch manager covering tonight. Sentinote routes the right severity to the right role, with quiet hours respected for non-emergencies. No client records are stored to make this work.

  • Route by team or branch — the on-call manager covers tonight's rota.
  • Per-severity preferences — the safeguarding lead only takes high-severity alerts.
  • Quiet hours per person — emergencies always break through.
Stakeholder routing
JS
Jane Smith
Care Manager · On-call tonight
HIGH MED LOW
PP
Priya Patel
Branch Manager · North team
HIGH MED
DO
Dan Okafor
On-call · Weekends
HIGH
TW
Tom Wilson
Safeguarding Lead · All branches
HIGH
03 — The call

A phone rings. Someone answers.

For high-severity alerts, Sentinote places a real voice call. The on-call manager hears: "Sentinote alert. Margaret H., possible fall. Press 1 to acknowledge, 2 to escalate." No app. No login. Just a phone.

  • Auto-fallback to SMS if the call isn't answered in 20s.
  • On-call rota: if Jane doesn't answer in 60s, the call escalates to Tom.
  • UK premium-rate-free numbers — never costs the receiver anything.
09:42 5G
Sentinote · Incoming
Margaret H.
Possible fall · 09:42
04 — Integrations

Built for the care planner you already use.

Sentinote is built to connect directly to the major care planners. Those direct, real-time integrations are in active development and not yet in production. You can start today by uploading a CSV export from any care planner — Sentinote catches what matters from there.

  • Available now: CSV upload works with any care planning system.
  • In development: direct, real-time integrations with PASS, Birdie and others — not yet live in production.
  • Read-only access — we never modify your care records.
How notes get into Sentinote
CSV uploadAvailable now
PASSIn development
BirdieIn development
One TouchIn development
More integrations on the way
Ready?

See it on your own notes.

14 days free. We'll connect your care planner, tune your first rules, and you'll have your first real alert by lunchtime.

Start free 14-day trial See pricing